What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Exercise full responsibility for a portfolio of accounts to ensure timely payment and account resolution.
• Analyze and investigate delinquent accounts and prioritize collection activities based on company policies and account risk.
• Contact clients regarding declined credit card invoices and follow up on outstanding balances.
• Research and process account credits, including refunds or applications to open invoices.
• Maintain and update customer data in ERP systems to ensure accuracy and efficiency.
• Review and interpret billing documents such as bill of ladings and proof of delivery to resolve discrepancies.
• Manage electronic invoicing accounts (e.g., Ariba, B2B platforms) and troubleshoot related issues.
• Provide regular account updates, prepare reports for aging reviews, and contribute to month-end close processes.
• Collaborate with internal teams and escalate issues that hinder payment processing.
• Support special finance projects and contribute to process improvements.

Who are we looking for?

• 2 to 5 years of experience in B2B collections, especially with high-volume and high-profile accounts.
• Strong proficiency in German and English, both written and spoken is preferred but not required.
• Solid understanding of ERP systems and electronic invoicing platforms.
• Excellent analytical, problem-solving, and communication skills.