What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Manage and monitor outstanding invoices from hospitals, healthcare systems, and other enterprise clients.
• Follow up via email and phone on past-due accounts to ensure timely collections while maintaining positive relationships.
• Research and resolve discrepancies or payment disputes by coordinating with clients and internal teams.
• Work with hospital Accounts Payable (AP) departments to facilitate payments.
• Maintain accurate and up-to-date records of collection activities and payment status in accounting software.
• Act as the primary point of contact for billing inquiries and payment-related questions from clients.
• Investigate and resolve billing issues, documenting all activities in AR tracking software or CRM systems.
• Assist in creating and sending invoices in accordance with contract terms and client billing requirements.
• Verify documentation for billing such as POs, contracts, and class rosters to ensure timely payments.
• Help maintain accurate customer billing accounts and update payment terms when needed.

Who are we looking for?

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• 2+ years of experience in Accounts Receivable, Collections, or Billing, preferably in healthcare or education settings.
• Hands-on experience with ERP systems (e.g., Sage Intacct or similar).
• Previous experience collaborating with hospitals or large healthcare facilities in finance or collections roles.
• Knowledge of US billing and collections processes is a plus.
• Strong proficiency in Microsoft Excel and other Microsoft Office applications.
• Excellent English communication skills (written and verbal).
• Strong attention to detail, problem-solving skills, and the ability to maintain professionalism in client interactions.