What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

Benefits Administration & Member Support

• Process adds, terms, and changes for medical, dental, vision, life, disability, and voluntary benefits
• Submit updates to carriers and TPAs, ensuring accuracy and timely routing
• Verify confirmations in HRIS/enrollment systems
• Support billing audits, reconciliations, and resolve carrier discrepancies
• Assist in open enrollment prep, data cleanup, and communications
• Prepare claims packets and documentation for consultants

Quoting, Renewals & Proposal Support

• Gather census data and plan details for quoting
• Submit groups through GA/carrier portals
• Prepare census/import templates for medical and ancillary plans
• Support spreadsheet comparisons, renewal modeling, and contribution analysis
• Maintain internal tracking tools and CRM updates
• Help own parts of the renewal quoting workflow

Enrollment System Build-Outs (Employee Navigator, Ease, BerniePortal, etc.)

• Build employer groups, plan setups, rates, eligibility rules, and payroll deductions
• Upload census files and conduct audits
• Support EDI setup
• Provide navigation assistance during open enrollment

Technology & Integrations

• Support integrations with payroll systems (iSolved, ADP, Paycor, Paycom, etc.)
• Maintain SOPs and documentation
• Ensure accurate demographic, eligibility, and payroll data syncing

Client Service & Communication

• Respond to client inquiries with accuracy and professionalism
• Assist with renewal packets, summaries, BOR packets, and presentations
• Follow up with carriers, clients, and GAs
• Support compliance workflows (SBCs, COBRA/state continuation, ACA data collection, 5500 requests)

Who are we looking for?

• Bachelor’s degree in Business, HR, Finance, or related field
• 3+ years of experience in benefits administration, HR support, or insurance brokerage
• Strong knowledge of medical, dental, vision, life, disability, and voluntary benefits
• Experience using HRIS/enrollment platforms (Employee Navigator, Ease, BerniePortal, etc.)
• Proficient in Excel: VLOOKUP, pivot tables, data manipulation
• CRM experience (any platform)
• Experience submitting quotes via GA or carrier portals
• Familiarity with payroll/HRIS integrations
• AI-savvy (use of AI tools for efficiency and workflow optimization)
• Able to manage multiple accounts and tight deadlines
• Organized and process-driven
• Tech-savvy and adaptable
• Strong written and verbal communication skills
• Client-service oriented, team-player, and problem solver
• Growth mindset and comfortable in a fast-paced environment