What is your mission? 

You will provide the best service to our partner brands by performing these tasks: 

• Serve as first contact for all operational aspects of e-commerce support and service level commitments
• Oversee daily service levels, manage workflow, escalations, and team execution for refunds and cancellations
• Manage Amazon and Shopify admin portals for website functionality and usability
• Track marketing promotions and product launches requiring PDP creation or revision
• Ensure accurate product catalog management with consolidated attribution sheets and brand-compliant images
• Facilitate inventory replenishments and transfers, ensuring reconciled balances across systems
• Follow procedures for accurate order entry, fulfillment, and backorder management
• Organize stakeholder meetings, produce action plans, and build effective relationships to resolve service issues
• Generate and present reports on team deliverables to management and stakeholders
• Initiate process improvements to increase efficiency and improve customer experience
• Onboard new team members, manage training plans, and oversee performance appraisals
• Implement HR policies for attendance, PTO, and team member inquiries

Who are we looking for?

• Bachelor’s degree
• 8+ years of experience in shared services, preferably in e-commerce with consumer goods brands or e-commerce platforms
• 2+ years of direct experience leading teams, including coaching, onboarding, and performance management
• Hands-on experience with Amazon Vendor Central, Shopify, and other marketplaces for website, catalog, and inventory management
• Proficiency in CRM/ERP systems and logistics processes
• Advanced Microsoft Excel skills (pivot tables, VLOOKUP/XLOOKUP, advanced formulas) and PowerPoint for stakeholder presentations
• Strong understanding of order management, product catalog creation, and inventory reconciliation
• Excellent communication skills for stakeholder engagement and reporting
• Demonstrated leadership, coaching, and team performance management abilities
• Ability to work collaboratively, manage priorities, and drive continuous improvement initiatives
• Outgoing personality to foster team harmony and stakeholder relationships