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MS Dynamics CRM Administrator

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Join our team!

We are looking for a MS Dynamics CRM Administrator to manage and optimize our Microsoft Dynamics 365 Customer Engagement platform. In this role, you’ll ensure data integrity, configure and customize workflows, develop insightful dashboards, and support business teams with CRM best practices. If you have experience in Dynamics 365 administration, data management, and CRM integrations, this is your opportunity to drive efficiency and user adoption across the organization.

What is your mission?

You will provide the best service to our partner brands by performing these tasks:

Administer and maintain the CRM system, ensuring data integrity and performance.
Configure and customize Dynamics 365: entities, fields, workflows, and business rules.
Develop and maintain CRM reports and dashboards for sales, marketing, and service teams.
Manage user access, roles, and security.
Provide training and support to end-users to ensure adoption.
Troubleshoot and resolve CRM system issues.
Maintain accurate CRM documentation and process guidelines.
Import, cleanse, and maintain data within the CRM.
Collaborate with sales, marketing, and service teams to align CRM with business needs.
Support CRM-related projects, including integrations with other systems.
Ensure compliance with data privacy regulations and company policies.

Who are we looking for?

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
3+ years of experience administering Microsoft Dynamics CRM (Dynamics 365 Customer Engagement).
Strong understanding of CRM principles and best practices.
Hands-on experience with customization and configuration (entities, fields, workflows, business rules).
Experience with data migration tools and techniques.
Skilled in CRM reporting, dashboards, and analytics.
Experience with CRM integration projects.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Highly organized with strong attention to detail

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.

We are one of the leading modern offshoring companies in the Philippines.

Founded in 2006, iSupport Worldwide is a US-Owned BPO company that provides world-class and dedicated staffing, facilities, and managed operations for fast-growing companies and small to medium-sized businesses in any industry, vertical, and language.