What is your mission?
The Associate Manager plays a key role in ensuring that training programs align with organizational goals and client needs while contributing to revenue generation through effective planning and execution.
Key Responsibilities
1. Strategic Planning & Execution
• Develop and implement quarterly and annual L&D strategies aligned with business objectives.
• Identify opportunities for billable training services and create plans to generate revenue through client partnerships.
• Collaborate with clients to assess needs and design customized learning solutions.
• Monitor and analyze L&D KPIs to measure success and ROI of programs.
2. Client Engagement & Solutioning
• Partner with clients to conduct Training Needs Analysis (TNA) and performance gap assessments.
• Recommend holistic solutions such as (but not limited to) coaching, mentoring, team-building, and skill development programs.
• Act as a trusted consultant, presenting data-driven recommendations and proposals to clients.
• Build and maintain strong client relationships to support ongoing partnerships and repeat business.
3. Team Leadership & Development
• Lead, coach, and mentor a team of corporate trainers and specialists.
• Assign resources to projects, monitor performance, and ensure adherence to quality standards.
• Drive the professional growth of team members through feedback, development plans, and upskilling initiatives.
• Promote a culture of collaboration, innovation, and continuous improvement within the L&D team.
4. Program Design, Delivery & Oversight
• Oversee the end-to-end design and implementation of leadership and skills training programs.
• Ensure that all training content is current, relevant, and aligned with client and company objectives.
• Monitor training delivery to ensure consistency and effectiveness.
• Lead the evaluation process, providing insights for program improvement and business impact.
5. Operational Excellence
• Develop and maintain standardized processes and documentation for all L&D programs.
• Prepare and present reports to senior management and clients on training effectiveness and utilization.
• Ensure compliance with all company policies, client requirements, and industry best practices.
• Manage budgets and resources efficiently to maximize ROI.
Who are we looking for?
- Minimum 5 years of experience in Learning and Development, with at least 3 years in a leadership role.
- Proven experience in client-facing roles, driving customized solutions and billable services.
- Strong background in strategic planning, project management, and execution.
- Excellent communication, facilitation, and presentation skills.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint) and familiarity with learning design tools (e.g., Canva, Photoshop, or similar).
- Strong analytical and problem-solving skills with a focus on measurable outcomes.
- Experience in BPO or similar fast-paced, client-driven environments preferred.
