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Outbound CSR

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Join our team!

We are looking for an Outbound Customer Service Representative to connect with new leads and follow up with existing customers interested in home improvement. In this role, you’ll focus on speed to lead—reaching out quickly, building rapport, gathering key details, and qualifying customers before passing them to the Sales CSR team. Success in this role means strong communication, persistence, and the ability to multitask in a fast-paced, customer-focused environment.

What is your mission?

You will provide the best service to our partner brands by performing these tasks:

Contact new leads and follow up with existing customers interested in home improvement
Build rapport, gather details, and ensure customers are ready to move forward
Pass qualified leads to Sales CSR team for scheduling and next steps
Prioritize speed to lead by contacting customers quickly after they show interest
Make multiple follow-up calls as needed until contact is established
Keep accurate notes during calls and maintain records in CRM
Collaborate with Sales CSRs and support team goals

Who are we looking for?

1+ years of outbound calling experience
Strong written and verbal communication skills
Proficiency with Outlook, MS Teams, and CRM systems (ServiceTitan experience is a plus)
Accurate typing skills for real-time note-taking
Consistent attendance and reliability
Ability to multitask and stay organized in a fast-paced environment
Team-oriented mindset and willingness to support others
Comfort starting conversations and building trust quickly

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.

We are one of the leading modern offshoring companies in the Philippines.

Founded in 2006, iSupport Worldwide is a US-Owned BPO company that provides world-class and dedicated staffing, facilities, and managed operations for fast-growing companies and small to medium-sized businesses in any industry, vertical, and language.