What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

Quality System & Compliance

• Coordinate and maintain core quality system processes including supplier qualification, change control, CAPAs, deviations, and customer feedback.
• Prepare and support internal, external, and regulatory audits—handling documentation, schedules, and follow-up actions.
• Compile and report quality metrics and KPIs for management review and continuous improvement.
• Ensure timely adherence to company policies, SOPs, and QMS requirements.

Training & Qualification Management

• Administer personnel training and qualification systems across all departments.
• Assign and track mandatory trainings and certifications, ensuring compliance with SOP timelines.
• Coordinate qualification reviews with managers to maintain updated job descriptions and staff records.
• Partner with HR and managers to resolve gaps in required certifications or training.

Document Control & Records Management

• Manage controlled documents including SOPs, forms, and work instructions.
• Maintain complete, version-controlled, and audit-ready quality records.
• Prepare and organize documentation packages for inspections and audits.
• Oversee retention and archiving of quality records per company and regulatory requirements.

Who are we looking for?

• Bachelor’s degree preferred but may be substituted with equivalent quality or clinical experience.
• Proven experience in Quality Management Systems (QMS), clinical quality assurance, or regulatory compliance.
• Hands-on experience in document control, audit preparation, and training records management.
• Familiarity with clinical trial processes or GxP/FDA audit environments.
• Experience with or willingness to learn Kivo or similar QMS platforms.
• Strong English communication skills, multitasking ability, and exceptional attention to detail.