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Supplies Coordinator and Backup Receptionist

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Join our team!

We are looking for a proactive Supplies Coordinator and Backup Receptionist to support order processing, vendor communication, and customer inquiries. In this role, you’ll handle inbound calls, stage supply orders, and coordinate with internal teams to ensure on-time delivery. You’ll also manage data entry tasks, update order records, and provide excellent customer service. This is a great opportunity for someone with customer-facing experience who thrives in fast-paced, detail-driven environments.

What is your mission?

You will provide the best service to our partner brands by performing these tasks:

Provide timely and accurate responses to customer and internal calls
Process supply orders from alerts, phone requests, and internal teams
Ensure accurate and on-time delivery of customer orders
Coordinate with vendors on product availability, status, and tracking
Communicate ETAs to customers and the Supplies team when items are backordered
Answer incoming calls and direct them to the right department
Route sales calls and leads to the correct Sales Rep/Manager per territory guidelines
Manage voicemail, returning or routing calls as appropriate
Support data entry projects in the Compass sales database when needed

Who are we looking for?

2–4 years of customer-facing experience (customer service, order entry, call center, scheduling)
2–4 years of experience in inventory management, supply chain, or purchasing
Strong proficiency in Microsoft Outlook and Excel
Excellent English communication skills (spoken and written)
Experience with data entry in sales or order databases
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Team-oriented mindset with a proactive, problem-solving approach

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.

We are one of the leading modern offshoring companies in the Philippines.

Founded in 2006, iSupport Worldwide is a US-Owned BPO company that provides world-class and dedicated staffing, facilities, and managed operations for fast-growing companies and small to medium-sized businesses in any industry, vertical, and language.