What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Lead daily client engagement and act as the primary point of contact for workforce management projects
• Manage internal teams of SMEs and Analysts to deliver timely, data-driven results
• Oversee project planning, governance, and delivery across multiple client accounts
• Drive change management and process improvement initiatives for client performance optimization
• Conduct executive presentations and build strategic recommendations and business cases
• Align operational data, KPIs, and customer experience goals for measurable outcomes
• Stay current on emerging WFM technologies, automation tools, and AI-driven enhancements
• Collaborate with the Principal Consultant to ensure quality, alignment, and governance

Who are we looking for?

• Bachelor’s degree in Business, Statistics, Engineering, or related field
• At least 5 years of Workforce Management (WFM) experience, with leadership or project ownership
• Strong understanding of forecasting, capacity planning, scheduling, and performance management
• Proven client management and leadership skills, with the ability to influence and present to executives
• Skilled in data analysis, visualization, and storytelling using tools like Tableau or Power BI
• Experience with WFM platforms (IEX, Genesys 360, Collabri, eWFM, or similar)
• Demonstrated success managing multiple priorities and cross-functional teams
• Exposure to AI, automation, and machine learning concepts in workforce optimization
• Strategic, analytical, and proactive mindset with excellent communication and presentation skills