Accounts Receivable Representative

--iSupport Worldwide--

Join our team!

We are looking for an Accounts Receivable Representative who will work with an assigned group of customers and are responsible for managing accounts financially – calling customers for payment information, researching and resolving account discrepancies, business building, risk management, and developing and enhancing client's relationships with their customers. Our Accounts Receivable Representatives, in their professional approach, have a significant impact on our client by securing revenue, managing risk of loss through negotiating payment arrangements, and credit terms in a collaborative manner with their customers.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Manage customer relationships with client by monitoring customer payments and recognizing opportunities for business building and risk management.
  • Communicate with customers primarily over the phone and secondarily via email to ensure payments are made in a timely fashion and negotiate collaboratively.
  • Communicate professionally and with empathy, in a service-oriented manner on both inbound and outbound calls with customers.
  • Handle and diffuse potentially stressful or tense situations by demonstrating patience and understanding.
  • Provide timely approval of orders for assigned accounts; cover for teammates as needed.
  • Work with the various credit terms offered to client’s customers.
  • Manage customers within the credit limit guidelines given; increase credit lines by obtaining necessary information to accommodate limit reviews.
  • Maintain customer information accurately through various systems, and accurately note all communications and interactions.

Who are we looking for?

  • 1-3 years of Collection and/or Customer Service experience
  • Experience supporting customers over the phone is preferred.
  • Collection and account management experience is preferred.
  • Strong verbal and written communication skills
  • Ability to demonstrate strong de-escalation skills.
  • Strong negotiation skills, and ability to collaborate with customers to find mutually acceptable solutions with positive results.
  • High level of competency with PC and software applications, and ability to learn new programs quickly..
  • Excellent time management skills, prioritization, and ability to multitask.
  • Detail-oriented, with a high level of accuracy, efficiency, and accountability.
  • Ability to maintain confidential information.
  • Excellent attendance and punctuality.
  • Flexible with change and the ability to accept change as a positive experience.
  • Team Player, ability to communicate with all areas of client’s team and assist co-workers when needed.
  • Always demonstrate a positive and professional attitude.

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.