Consumer Support Specialist

--iSupport Worldwide--

Join our team!

Be a part of our fast-growing team and unchain all the possibilities!
 

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Answer calls from customer service phone queue
  • Enter orders for timely processing and delivery
  • Process employee purchases
  • Respond to consumer inquiries including but not limited to order status and product information, claims resolution order update
  • Process miscellaneous/webstore returns and refunds
  • Process consumer warranty and replacement requests
  • Assess consumer-related problems or issues to develop and provide appropriate resolution; responds to consumer and customer inquiries with due diligence
  • Maintain knowledge of current new products and product changes/improvements
  • Maintain consumer account information, process and procedure documentation.
  • Perform other duties as may be assigned at management's discretion.




Who are we looking for? 

• College graduate

• Minimum three (3) years of customer service experience

• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.

• Solid word processing and computer database skills with knowledge of Microsoft Outlook, Word and Excel.

• Attention to detail.

• Good personal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.

• Ability to respond effectively to sensitive inquiries or complaints.

• Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.

• Strong analytical ability with active listening skills.

• Ability to work accurately with close attention to detail.



Company Perks

Free learning and development courses for your personal and career growth


Comprehensive HMO benefits and insurance since day 1


Dynamic company events


Above-industry salary package and incentives

Opportunities for promotion


Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.