What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

Curriculum Validation & Design

• Validate and ensure curriculum design includes detailed, engaging, and effective training materials, such as manuals, e-learning modules, videos, and interactive activities.
• Ensure training materials meet the needs of learners, reflect up-to-date knowledge, and align with company objectives.
• Work with Global Learning Operations Center (GLOC) to assess and gauge the ability to create and improve training manuals and content.

Team Leadership & Development

• Lead and coach a team of 3 to 5 Training Specialists, ensuring that all training initiatives are executed to the highest standards.
• Provide mentoring and performance feedback to Training Specialists to continuously enhance their skills and performance.
• Collaborate with program experts to ensure alignment between training content and organizational needs.

Assessment & Improvement

• Conduct in-depth assessments to gauge the effectiveness of training programs through feedback mechanisms, learner assessments, and performance metrics.
• Continuously analyze training outcomes and make data-driven improvements to curriculum and delivery methods.

Training Proposal & Management

• Identify and propose new training initiatives to improve knowledge, performance, and engagement across teams.
• Manage and track the success of training programs over 1 to 2 years, ensuring alignment with company goals and learner needs.

Managerial Responsibilities

• Oversee the daily operations of the training team, ensuring all deadlines are met and projects are managed efficiently.
• Work cross-functionally with different teams to ensure that training programs are aligned with organizational goals.
• Manage training budgets, resources, and schedules to ensure timely delivery and cost-efficiency.

Who are we looking for?

• Bachelor’s degree in Education, Human Resources, Organizational Development, or a related field.
• 3 to 5 years of experience in training and development, including 1 to 2 years in a managerial or leadership role.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills.
• Experience in crafting and verifying training materials.
• Background in training and development.
• Knowledge in learning management systems.
• Experience in Shared Services/BPO environments.
• Proficiency in Microsoft PowerPoint and Excel.
  
• Proven experience in developing and validating engaging, effective training materials and programs.
• Excellent organizational and attention-to-detail skills.
• Ability to work collaboratively with program experts and cross-functional teams.
• Strong coaching and leadership skills to guide Training Specialists in their professional development.
• Proficiency in using e-learning platforms and training design tools.