Network Analyst

--iSupport Worldwide--

Join our team!

The Network Administrator supports the Network Operations team with projects, network maintenance, device configurations, and implementations. They perform administrative tasks at headquarters and support services across Distribution Centers nationwide.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Analyze and resolve network hardware, software, and communications problems using diagnostic software and technical troubleshooting processes.
  • Configure and deploy network equipment.
  • Troubleshoot and provide solutions to hardware and software problems; install, upgrade, repair, and remove hardware and software.
  • Responsible for Network Infrastructure Support Tickets; is an escalation resource for the Service Desk and further escalates tickets as required.
  • Assist with network-related projects and tasks.
  • Turn up/turn down ethernet ports as requested by SanMar internal customers and Network Engineers.
  • Maintain adequate inventory levels and troubleshoot network issues.
  • Create and maintain documentation relating to network configuration, network mapping, processes, and service records.
  • Modify and build physical and logical network maps.
  • Respond to network outages/impacts according to the set Service Level Agreements (SLA).
  • Perform after-hours network support during scheduled and unscheduled outages and standard patching requirements.
  • Seek approval for all work related to business-impacting IT systems through established change approval processes.
  • Make physical visits to remote locations for infrastructure refreshes or support.
  • Participate in compliance activities.
  • Participate in On-Call rotation.

Who are we looking for?

  • 4-6 years of Network Support experience 
  • 1-3 years of Desktop Support or related experience is preferred 
  • Knowledge of Cisco switches and CLI is preferred 
  • Cisco Certified Entry Networking Technician (CENT) preferred 
  • A Self Starter with a positive attitude and a passion for learning networking technologies 
  • Able to quickly respond to service impacts; possess strong troubleshooting acumen 
  • A proactive approach to daily work, able to identify opportunities for continuous improvement 
  • Demonstrated strength in communication with the ability to convey technical subject matter to management and non-technical audiences, as well as interface daily with internal customers 
  • Enjoys working in a team environment and actively participates in projects 
  • Strong planning and organizational skills with demonstrated ability to shift from one task to another in an agile work environment 

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.