Operations Administrator

--iSupport Worldwide--

Join our team!

We are growing and looking for an organized and motivated Operations Administrator (Ops Admin) to join our team. In this role the Ops Admin be providing a wide range of administrative support services to the Ops team such as: answering phone lines, routing/scheduling chain deliveries, completing customer set-ups, preparing reports, and administering systems, projects, and procedures. This role will service and support multiple departments including operations, accounting, sales, and human resources. The ideal candidate will have an equivalent work experience along with 2 years of administrative experience supporting a senior-level manager. The candidate must have strong analytical and organizational skills and the ability to work with minimal supervision. To be successful in this role you should be proficient in Microsoft Office products as well as general business systems understanding (QuickBooks preferred).

Discover more

What is your mission?

You will provide the best service to our partner brands by performing these tasks:

Appointing and scheduling Chain deliveries  

    • Schedule needed Costco appointments by 12pm (noon) 
    • Schedule needed Safeway and Kroger WHS appointments by 12pm (noon) 

Sales Operations Responsibility:

    • Setup new Accounts in QuickBooks
    • Complete customer app setup request
    • Process house account orders via ANW+ and QB
    • Process Corporate/warehouse orders via QB
    • Provide administrative and data entry support for all departments
    • Taking minutes for all Sales and Operations related meetings
    • Other projects assigned

Office Operations Responsibility:

    • Answer office phone line
    • Customer service assistance
    • Manage info@ email and communicate with appropriate team members
    • Monitor orders@ email and communicate with appropriate team members
    • Scripted customer service courtesy calls
    • Request, print, and disperses catalogs and trifolds as needed

HR Operations Responsibility

    • Assist Human Resources (HR) with new ANW Employee Manual
    • Work in conjunction with HR on all Training Manuals/SOP for all departments
    • Help with Job Description Templates for all departments
    • Help write and organize all Offer Letter Templates for all differing departments
    • Help with all Training Videos needed for Onboarding for differing departments
    • Create, collect data, distribute, and consolidate data for Quarterly and Yearly Employee Survey’s
    • Daily filing and coordination of employee files
    • Employee Audit Filing Project
    • Oversee a new ANW equipment management system


     **This is not intended to be an all-inclusive list; other duties may be required. These duties and responsibilities are subject to change at any time.**

Who are we looking for?

• Minimum of 2+ years of Administrative Experience
• Ability to multitask and work in a fast-paced environment
• Attention to details and accuracy
• Problem solving and inventory knowledge
• Strong customer service and relationship building skills
• Excellent communication skills including reading and writing 
• QuickBooks experience – Plus 
• Microsoft Excel 
• Ability to read and write
• Experience with computers skills
• Willing to learn new technology 

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.