What is your mission?

You will provide the best service to our partner brands by performing these tasks:

Order Processing Assistance:

• Assist in reviewing and entering customer orders into the company's order management system.
• Verify order details, pricing, and product availability for accuracy.
• Collaborate with senior coordinators to address any order discrepancies or issues.

Communication and Coordination:

• Work closely with the sales team to understand customer requirements and order specifications.
• Assist in coordinating order shipments with the warehouse and logistics teams.
• Communicate with customers to provide order confirmations, tracking details, and basic updates.

Documentation and Data Entry:

• Assist in preparing shipping documents, packing slips, and invoices.
• Ensure accurate data entry of order information into the system.
• Help maintain organized and up-to-date records of order details and communications.

Quality Control Support:

• Learn and assist in performing basic quality checks on orders to ensure accurate picking, packing, and labeling.
• Report any quality issues or concerns to senior team members.

Learning and Training:

• Acquire knowledge of the company's product catalog, pricing, and order processing procedures.
• Participate in training sessions to understand the company's order management software and tools

Customer Support:

• Provide basic assistance to customers' inquiries regarding order status and basic information.
• Escalate complex customer inquiries to senior team members.

Process Improvement Observation:

• Identify potential areas for process improvement based on observations and experiences.
• Collaborate with senior coordinators to suggest ideas for increasing efficiency.