Program Associate I – Order Management

--iSupport Worldwide--

Join our team!

​We are looking for a highly organized, proactive, willingness to get things done, take responsibility and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and program managers. Previous night-shift BPO experience is highly preferred.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Build Customer Profiles and keep updating (Oracle EBS/HTML/OSC)
  • Creates and releases Ship Data Inquiry/Request For Quote
  • Process and book orders (Manual/EDI) with the Merchandise Sourcing Team and track order status to ensure timely production and shipment for customers;
  • Process and release Factory Purchase Orders
  • Tracks and checks Blanket Purchase Agreement
  • Be able to solve related risks and issues in case any delayed shipment happens during daily work
  • Ensure order information accuracy
  • Generate reports related to order management both customer-facing and internal reporting
  • Work with the logistics team and program manager to track open orders and dollars moving to next month
  • Process rework and return material agreement
  • Work with the program manager to analyze the buy plan
  • Fill out and process the air request form
  • Ensure that items are ready and orderable (cross-referencing and adding items to the pricelist)
  • Reconcile all credit and claims.
  • Account Receivable – Work with the program manager & internal Finance team to collect accounts receivable on time & taking care of any transaction issues
  • Support team leader to build and maintain customer relationships as needed
  • Perform special tasks and assignments as needed

Who are we looking for? 

  • 4 years of industry experience in a similar role
  • 4-year college degree
  • Excellent verbal and written English
  • Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person, and over the phone.
  • Ability to take initiative and prioritize tasks
  • Good time-management, organizational, and problem-solving skills
  • Ability to work accurately with close attention to detail
  • Strong interpersonal skills with the ability to work effectively with individuals and groups at all organizational levels
  • Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information
  • Willingness to adapt to changing business needs and deadlines
  • Solid IT skills with knowledge of Microsoft Word, Excel, and PowerPoint
  • Demonstrate a strong work ethic that includes neatness and punctuality

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.


We consider our people as the foundation of our success.


Our commitment to quality ensures that we always do our best.


We stay agile and fast, always looking for ways to solve our clients’ needs.


We pride ourselves on helping our clients reach their full potential.


We do things right and we get the job done.