Program Associate I - QA Requirements

--iSupport Worldwide--

Join our team!

We are looking for a highly organized, proactive, willing-to-get-things-done, responsible, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and program managers. Previous night-shift BPO experience is highly preferred.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  •  Primarily responsible for managing Quality Assurance Requirements
  • Ensure that Electronic Label Samples, Top of Production Samples, Pre-Production Samples, Test Reports, and In-line Inspection Reports are received; follow up if necessary
  • Ensure the accuracy of Electronic Samples and Top of Production Samples
  • Creates Product Specifications and other Regulatory Requirements (Declaration of Conformity /MSDS and Declaration)
  • Help with Packaging BOM audits
  • Assist Program Associates and Lead with customer presentation needs
  • Run necessary business reports and provide sound analysis 
  • Review, understand, and communicate vendor business and compliance requirements
  • Work with Product Engineers, Quality Assurance Team, Product Managers, Logistics and Merchandise Sourcing to resolve QA issues
  • Processing item information entries in the customer portal and monitoring life cycle stage
  • Perform special tasks and assignments as needed


Who are we looking for?

  • 3 years of industry experience in a similar role
  • 4-year college degree
  • Excellent verbal and written English
  • Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person, and over the phone.
  • Ability to take initiative and prioritize tasks
  • Good time-management, organizational, and problem-solving skills
  • Ability to work accurately with close attention to detail
  • Strong interpersonal skills with the ability to work effectively with individuals and groups at all organizational levels
  • Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information
  • Willingness to adapt to changing business needs and deadlines
  • Solid IT skills with knowledge of Microsoft Word, Excel, and PowerPoint
  • Demonstrate a strong work ethic that includes neatness and punctuality 


Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.


We stay agile and fast, always looking for ways to solve our clients’ needs.


We pride ourselves on helping our clients reach their full potential.


We do things right and we get the job done.