What is your mission?

You will provide the best service to our partner brands by performing these tasks:

• Manages the design and implementation of a strategy and approach to Risk, Compliance, Controls, Monitoring, Loss Prevention, and Policies/Processes.
• Supports the implementation of new initiatives, system solutions, and/or products/services by reviewing business cases, business requirements, and other project documents in order to identify and mitigate possible compliance risks.
• Provides centralized oversight to monitor and analyze reported regulatory compliance risks and control.
• Identify and address systemic weaknesses in processes, reporting to stakeholders and senior management detailed review findings along with recommendations.
• Maintains a high level of awareness and knowledge of regulatory compliance requirements to provide.
• Ongoing monitoring support to the Business Units by applying a risk-based approach to identify, assess, and mitigate risks.
• Communicate, manage, and mitigate regulatory compliance risk applicable to Contact Centre Operations.
• Liaises with the appropriate business units to seek clarification and guidance on contract exceptions and/or issues.
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy, and managing succession and development planning for the team.
• Accountable for executing and leading project plans ensuring completion of deliverables within the defined deadlines, scope, and budget.
• Assist in the definition of the project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop detailed project plans and deliverables that align with stakeholder expectations and standards.
• Coordinates internal resources and/or third parties/vendors for the flawless execution of deliverables.
• Manage changes to the overall project scope, schedule, and costs using the appropriate verification processes.
• Employ effective project and change management methodologies to assess and minimize any project risk, and escalate issues and barriers as necessary to management.
• Measure project performance using appropriate tools/techniques, track completion of action items, and develop baseline metrics of success.
• Showcase high-performing practices that can serve as a template for other areas.
• Ensure control of projects/work streams: dealing with conflicting priorities, issues, risks, dependencies, and change.
• Balance the demands of concurrent projects while maintaining a high level of diplomacy.
• Champion project management best practices and process improvements.
• Communicate program details effectively to all stakeholders providing project status updates, feedback, and reporting on projects.