Service Desk Analyst I (NA)

--iSupport Worldwide--

Join our team!

We are looking for a Service Desk Analyst that will be the first point of contact between the client's professional staff and the Business Information Services Team. Because of this, it is important that you will be able to deliver solid technological assistance, have proven customer service skills, and be able to communicate fluently in English (written and verbal). You are required to be on-time, present, visible, available, and who acts proactively to ensure minimal user downtime.


Discover more

What is your mission?

You will provide the best service to our partner client by performing these tasks:

  • Provide solid technical support and great customer service to end-users.
  • Research, find and apply appropriate solutions to a vast array of technical issues.
  • Build and configure workstations and laptops.
  • Support IT Team in project related work.
  • Occasionally provide support during off-hours, on-call support, or work additional hours as needed.

Who are we looking for?

  • Technical Degree or at least four years of related field experience. 
  • At least 3 years supporting user operating systems including Windows 10 and Mac OS. 
  • Solid understanding of all Microsoft Office products (O365 suite, Teams, OneDrive, OneNote etc.)
  • General knowledge of how a network works in an enterprise environment. Working knowledge of TCP/IP as well as DNS and DHCP services.
  • General knowledge of network security best practices.
  • Experience using OS deployment tools such as Desktop Central, Endpoint Manager, JamF or SSCM.
  • An understanding of Windows Servers and Virtual machine concepts and the ability to assist in troubleshooting problems that could be a result of server issues.
  • Experience with Active Directory Administration in an enterprise environment.

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.


We stay agile and fast, always looking for ways to solve our clients’ needs.


We pride ourselves on helping our clients reach their full potential.


We do things right and we get the job done.