Software Support Engineer

--iSupport Worldwide--

Join our team!

We are looking for a Software Support Engineer. This individual is highly self-motivated, detail oriented, eager to learn, and able to investigate data using SQL. They are also willing to adapt to versatile roles and responsibilities determined by the rapidly changing world of online retail.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

    • Collaborating with the team during stand-ups and Jira
    • Generating ad hoc reports for business personnel
    • Answering user questions in the help desk
    • Building out and utilizing internal QA monitoring tools
    • Participating in on-going design sessions to improve or develop systems.
    • Helping with building and debugging of our web crawlers and scrapers as needed

Who are we looking for?

  • 1+ years SQL experience, PostgreSQL preferred.
  • Analytical aptitude with well-developed critical thinking skills
  • Experience with the AWS technology stack, specifically with RDS, S3, and other data services.
  • Python coding experience
  • Exposure to Snowflake
  • Familiarity with the E-commerce industry
  • Tools we Use:
    • Amazon Web Services (AWS)
    • Docker
    • Terraform
    • GitHub
    • Microsoft Teams
    • Confluence + Jira
    • Freshdesk

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.