What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Provide customer service support through telephone and email communications.
• Support assigned Account Managers with daily account administration activities.
• Process accounts payable transactions, carrier reconciliations, and account-related documentation.
• Enter, update, and maintain accurate information within the Customer Management System database.
• Process employee enrollment changes and ensure timely communication with employers and insurance carriers.
• Assist with COBRA reinstatements, terminations, and benefits administration transactions.
• Review, scan, index, and maintain electronic records and documentation within company systems.
• Process incoming and returned mail while ensuring accurate recordkeeping and follow-up actions.
• Maintain accuracy and compliance when processing benefits-related transactions and enrollment updates.
• Communicate professionally with clients, employers, carriers, and internal stakeholders regarding account inquiries and requests.
• Assist with data validation, reconciliation activities, and operational support tasks.
• Perform additional administrative, customer service, and account support duties as assigned.
  

Who are we looking for?

• Associate's degree or Bachelor's degree in Business Administration, Accounting, Finance, Insurance, Communications, or a related field preferred.
• Minimum 3–5 years of experience in a customer support, accounts payable, banking, benefits administration, insurance administration, or account support role.
• Experience handling customer inquiries through phone and email support channels.
• Experience with accounts payable processing, account reconciliation, carrier reconciliation, or financial transaction support.
• Proficiency in Microsoft Office, including Outlook, Word, and intermediate-level Microsoft Excel, with experience using formulas, spreadsheets, and pivot tables.
• Strong data entry, record management, and database maintenance skills.
• Ability to process high-volume transactions with exceptional attention to detail and accuracy.
• Strong written and verbal communication skills.
• Excellent telephone etiquette and customer service skills.
• Ability to manage multiple priorities, shift between tasks, and consistently meet deadlines.
• Experience processing enrollment changes, account updates, or administrative transactions with a high degree of accuracy.
• Ability to work effectively in a collaborative and team-oriented environment.
• Strong organizational, time management, and problem-solving skills.
• Ability to maintain confidentiality when handling sensitive client, employee, and business information.
• Insurance industry experience is preferred.
• Familiarity with benefits enrollment, eligibility management, or insurance-related processes is preferred but not required.
• Strong mathematical aptitude and analytical skills are an advantage.