Company: Twin-Star International
Website: www.twinstarhome.com
Industry: Furniture and Home Furnishings Manufacturing
Company Size: 201-500 employees
Headquarters: Boca Raton, FL
Founded: 1996

About Twin-Star International:
Twin-Star International is a leading manufacturer of furniture and home furnishings, dedicated to providing high-quality products that enhance the comfort and aesthetics of homes worldwide. With a commitment to innovation and customer satisfaction, Twin-Star International continues to set industry standards in design, functionality, and reliability.

Job Description:

As a Customer Service Representative at Twin-Star International, you will play a crucial role in ensuring our customers receive exceptional service and support. You will be the primary point of contact for addressing inquiries, resolving issues, and providing guidance to our valued customers. Your professionalism, empathy, and problem-solving skills will contribute to maintaining our reputation for outstanding customer satisfaction.

Responsibilities:

·        Customer Support: Respond promptly and courteously to customer inquiries via phone, email, and chat, addressing questions, concerns, and requests for assistance.

·        Order Management: Process orders accurately, ensuring timely delivery and resolving any order-related issues efficiently.

·        Issue Resolution: Investigate and resolve customer complaints or issues regarding product quality, delivery, billing, or any other concerns, with a focus on achieving a satisfactory outcome for the customer.

·        Product Knowledge: Develop a comprehensive understanding of Twin-Star International's product line, features, and specifications to effectively assist customers in product selection and troubleshooting.

·        Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and resolutions using our CRM system.

·        Cross-functional Collaboration: Collaborate with other departments such as Sales, Logistics, and Product Development to address complex customer inquiries or escalate issues when necessary.

·        Continuous Improvement: Proactively identify opportunities for process improvements and contribute ideas to enhance the overall customer experience.

Requirements:

·        Excellent Communication Skills: Strong verbal and written communication skills with the ability to convey information clearly and effectively.

·        Customer-focused: Genuine passion for helping others and a commitment to delivering exceptional customer service.

·        Problem-solving Ability: Proven ability to analyze problems, identify root causes, and implement effective solutions.

·        Attention to Detail: Meticulous attention to detail with a high level of accuracy in order processing and documentation.

·        Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities and customer needs.

·        Team Player: Collaborative mindset with the ability to work effectively in a team environment.

·        Tech-savvy: Proficiency in using CRM systems, Microsoft Office Suite, and other customer service tools.

Education and Experience:

·        High school diploma or equivalent required. Associate's or Bachelor's degree preferred.

·        Previous experience in customer service, retail, or related field preferred.

·        Experience in the furniture or home furnishings industry is a plus.

Join Twin-Star International's dynamic team and be part of an organization dedicated to excellence in product quality and customer satisfaction. If you are passionate about providing exceptional service and thrive in a collaborative environment, we encourage you to apply for the Customer Service Representative position today!