What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Investigate and resolve sales order processing, transaction, and workflow issues within Microsoft Dynamics 365 Business Central.
• Modify, delete, recreate, and correct sales orders, sales lines, customer records, item information, quantities, pricing, and job assignments.
• Resolve shipping, warehouse, production, inventory, purchasing, and order status issues while maintaining data accuracy.
• Perform transaction recovery, data corrections, and system adjustments while preserving business process integrity.
• Troubleshoot posting errors, invoice discrepancies, credit memo issues, general ledger mapping, posting groups, and accounting transactions.
• Process corrective entries, reversals, transaction adjustments, and account reconciliations to resolve financial exceptions.
• Support tax integrations, including AvaTax synchronization, tax calculation issues, and related accounting processes.
• Partner with Finance teams to ensure accurate Enterprise Resource Planning transactions and financial reporting.
• Create, maintain, and update customer, vendor, item, pricing, inventory, and master data records within the system.
• Configure and maintain Business Central workflows, approval processes, posting rules, document flows, and processing logic.
• Troubleshoot Business Central integrations, synchronization issues, extensions, and third-party applications.
• Manage user accounts, security roles, permissions, licenses, and environment access while maintaining system security and compliance.
• Troubleshoot purchase orders, receiving transactions, inventory discrepancies, vendor pricing, and inventory reconciliation issues.
• Diagnose system behavior, user interface, permissions, configuration, and application performance issues reported by end users.
• Perform root cause analysis for data integrity issues, transaction failures, and integration errors, implementing permanent corrective actions.
• Resolve complex issues involving backend corrections, failed updates, orphaned records, incomplete workflows, and exception handling.
• Collaborate with Information Technology, developers, Finance, Operations, and business stakeholders to resolve system issues and improve business processes.
• Document troubleshooting activities, recurring issues, resolutions, standard operating procedures, and process improvement recommendations.
• Perform additional Enterprise Resource Planning support responsibilities as assigned.

Who are we looking for?

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance, or a related field is preferred.
• Minimum 3–5 years of experience supporting Microsoft Dynamics 365 Business Central.
• Strong understanding of Enterprise Resource Planning systems and end-to-end business workflows.
• Experience supporting ticket-based Help Desk, Service Desk, or Enterprise Resource Planning support environments.
• Experience troubleshooting sales orders, purchasing, inventory, production, warehouse management, financial transactions, and Enterprise Resource Planning workflows.
• Experience handling data corrections, transaction processing issues, system administration, master data management, and user security administration.
• Experience configuring Business Central workflows, approvals, posting rules, document flows, and processing logic.
• Experience supporting Business Central integrations, synchronization issues, extensions, and third-party applications.
• Experience troubleshooting general ledger posting, invoice processing, credit memos, tax integrations, and accounting transactions.
• Experience administering user accounts, permissions, security roles, licenses, and environment access.
• Experience supporting Warehouse Management, Purchasing and Procurement, Inventory Management, Production Orders, and Order Management is preferred.
• Experience working in a manufacturing environment is preferred.
• Accounting or Finance background is preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Highly organized with the ability to manage multiple priorities.
• Excellent written and verbal English communication skills.
• Ability to work independently with minimal supervision.