What is your mission?

The Chief Sales & Client Services Officer (CSO) is a strategic executive responsible for driving end-to-end revenue growth through new business acquisition, key account ownership, and world-class client experience. This role combines sales leadership with direct ownership of high-value client relationships, ensuring iSupport not only wins key accounts but also develops, expands, and retains them through executive-level partnership. The CSO serves as both a revenue architect and frontline dealmaker, playing a critical role in positioning iSupport as a trusted offshore partner for global clients.

Key Responsibilities

1. Revenue Strategy & Growth Leadership

• Develop and execute a holistic revenue strategy aligned with company growth targets.
• Own the full revenue lifecycle: pipeline → conversion → onboarding → retention → expansion.
• Identify high-value industries and enterprise clients suited for iSupport’s offshore model.
• Establish scalable frameworks for predictable, repeatable growth.

2. Sales Leadership & Business Development

• Build, lead, and scale a high-performance sales team.
• Drive outbound and inbound strategies to ensure a consistent, qualified pipeline.
• Define and refine ideal client profiles (ICP) and go-to-market strategy.

3. Key Account Ownership (Player-Coach Role)

• Personally lead, close, and manage relationships with high-value and/or strategic accounts.
• Act as the executive sponsor for top-tier clients.
• Drive enterprise deal strategy, negotiations, and long-term contract structuring.
• Identify and execute expansion opportunities within key accounts.
• Maintain direct relationships with senior client stakeholders (C-suite, founders, operators).

4. Client Services & Expansion Leadership

• Lead and develop the client services / account management team responsible for growing existing accounts.
• Implement structured account growth strategies, tiering, and expansion targets.
• Ensure account managers operate as revenue drivers, not just support functions.
• Build systems for:
• • Client health tracking
  • QBRs and performance reviews
  • Expansion planning and execution

5. Retention, Expansion & Client Value Optimization

• Own key metrics including:
• • Net Revenue Retention (NRR)
  • Client retention and churn
  • Expansion revenue
• Develop strategies to maximize client lifetime value (LTV).
• Proactively identify and mitigate churn risks.

6. Marketing & Revenue Alignment

• Partner with marketing to ensure strong brand positioning and lead generation.
• Leverage case studies, testimonials, and thought leadership to support sales efforts.
• Ensure alignment between marketing, sales, and client services to maximize conversion and growth.

7. Data, Forecasting & Performance Management

• Build a data-driven revenue organization with clear visibility into:
• • Pipeline health
  • Conversion rates
  • Sales cycle length
  • Account performance
• Establish accurate revenue forecasts and reporting systems.

8. Cross-Functional Leadership

• Align sales, client services, operations, recruitment, and finance.
• Ensure client demand matches talent supply and delivery capability.
• Partner with operations to maintain service quality and scalability.

Who are we looking for?

• Proven experience as a CRO, CSO, VP of Sales, or equivalent executive in BPO, offshoring, outsourcing, or workforce solutions.
• Demonstrated track record of driving multi-million-dollar revenue growth in a services-based business.
• Brings a strong network of relevant decision-makers and a demonstrated ability to generate near-term, qualified opportunities (without reliance on confidential or non-transferable relationships).
• Expected to personally contribute to early pipeline and client acquisition within the first 90–120 days.
• Proven ability to personally close high-value deals while building and leading teams.
• Experience managing both:
• New business acquisition
• Client services / account growth functions
• Strong network of decision-makers (US, AU, UK markets preferred).
• Deep understanding of offshore delivery models, pricing, and margins.
• Data-driven leader with strong command of pipeline metrics, forecasting, and revenue operations.