What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Serve as the main point of contact for small and medium clients and act as BCP for VIP, large, and dormant accounts as needed.
• Build and maintain strong client partnerships through regular touch bases and MBRs.
• Ensure customer satisfaction reflected in CSAT survey results.
• Set calendar invites, coordinate with required departments, and schedule monthly client meetings.
• Prepare and provide minutes of meeting and meeting action items.
• Collaborate with internal departments to address client concerns and provide timely updates.
• Encode, monitor, and maintain client information in the ISW database system.
• Conduct monthly touch bases with offshore leaders to understand team performance and needs.
• Partner with offshore leaders to track and monitor offshore team performance.
• Prepare reports and decks that align with client expectations.
• Ensure strong client retention and maintain long‑term partnerships.
• Understand the client’s business ecosystem and identify potential concerns based on performance.
• Stay updated with industry trends, market conditions, and competitive activity that may impact clients.
• Provide recommendations and solutions to help sustain or grow clients’ business.
• Identify operational opportunities for adding headcount or new lines of business.
• Proactively upsell services based on client needs and follow up on business growth recommendations.
• Escalate contract negotiations, renewals, and amendments appropriately.
• Anticipate and plan how to handle client objections.
• Encode and update account data in the CSM database and ensure data completeness in the CSM system or Odoo.
• Update the status of action items after each Business Review (BR) and report any system issues.
  

Who are we looking for?

• Graduate of any 4‑year course.
• 3 years experience as a Client Services Manager.
• 2 years experience in B2B Sales.
• Strong stakeholder and client management experience, including C‑suite.
• Experience in end‑to‑end B2B sales, business consultancy, and cross‑department coordination.
• Excellent presentation skills, including preparation of reports and decks.
• Exceptional oral and written communication abilities.
• Strong analytical, coordination, problem‑solving, and project management skills.
• Proficient in various computer software programs.
• Able to multitask and work with minimal supervision.