What is your mission?

You will provide the best service to our partner client by performing these tasks:

• Capable of handling a large number of accounts which includes big and small businesses. 
• To maintain the integrity of assigned accounts by making sure that the information in the system is correct and up to date.
• Conduct payment collection efforts to minimize invoices that go on past due.
• Communicate with the customers by email, phone or both in order to follow up on payment status for aging invoices and properly note such reasons in the system.
• Capable of making decision on issues involving orders that are on hold due to past due and over credit limit issues.
• Regularly meeting with US stakeholders to discuss issues with accounts and share the steps being taken to resolve.
• Escalate issues involving aging invoices to the Sales and Account Manager and to continuously follow up until a solution is achieved.
• Collaborates and offers suggestions to the Lead A/R Analyst or other stakeholders in order to figure out the root cause of account issues.
• Ability to process payments over the phone while strictly complying with industry safety and security standards. 
• Negotiating payments with customers who had expressed cash flow issues.
• Offer recommendations to the Senior Credit Manager on issues involving accounts that are over credit limit and/or past due.
• Account reconciliation and keeping open credits/debits at a minimum.
• Offer and process refunds for overpayments.
• Investigates and initiates reports on issues involving systems and work applications.
• Ensure that invoicing, dunnings and automated systems are working without errors.
• Perform occasional credit analysis to determine an account’s credit worthiness.
• Ability to interpret credit and collections tools such as credit bureaus websites.
• Responding to emails and inquiries within 48 hours.
• Suggest and implement short- and long-term plans for achievement of process objectives.
• Preparation of trade reference request.

Who are we looking for?

• At least 2 to 5 years of experience in AR Collections within a BPO setting.
• Experience using Oracle or any other CRM.
• Strong written and oral communication skills with customers/clients.
• Proficiency in MS Office applications, especially MS Excel (Lookups and Pivot Tables).
• Knowledge of Oracle is a plus.
• Familiarity with accounting/CRM software.
• Ability to respond effectively to sensitive inquiries or complaints.
• Solid problem-prevention and problem-solving skills.
• Excellent organizational skills with strong attention to detail and time management.
• Willingness to adapt to changing business needs and deadlines.