What is your mission?

You will provide the best service to our partner brands by performing these tasks:

• Client Relationship Management: Serve as the primary contact for assigned agency accounts, ensuring a deep understanding of each client’s goals and campaign objectives.
• Campaign Planning & Execution: Coordinate the campaign brief process by gathering all necessary information and translating client goals into actionable tasks for the Influencer Success Manager and Influencer Coordinator teams.
• Team Collaboration: Work closely with internal teams to ensure influencer research, selection, outreach, and content approvals are executed in line with client expectations and timeline.
• Presentation Creation: Develop and present campaign strategies, influencer recommendations, and post-campaign performance reports to clients.
• Reporting & Analytics: Track and analyze campaign performance, providing clear, data-driven reports and insights to clients.
• Project Management: Manage timelines, deliverables, and client feedback throughout the campaign lifecycle to ensure projects remain on track.
• Client Retention: Build strong, long-term relationships with clients to drive client retention and growth.
• Cross-functional Coordination: Collaborate with the sales and product teams to ensure client needs are met and to identify opportunities for improvement and upsell.

Who are we looking for?

• At least 3 years of account management, client success, or project management experience within an agency or marketing environment.
• Knowledgeable in General Marketing and Influencer Marketing.
• Proficient in Client Management.
• Skilled in MS PowerPoint, MS Excel, MS Teams, and Asana.
• Familiar with reporting tools and platforms such as Google Analytics or other data visualization tools.
• Excellent communication and presentation skills.
• Strong project management skills with the ability to manage multiple accounts and timelines.
• Proven track record of building and maintaining strong client relationships.
• Ability to work collaboratively across teams and departments.