What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Form and build relationships with key customers as part of the concierge team
• Excellent written and verbal communication skills
• Ability to effectively communicate in groups via electronic communication
• Receive, manage, and execute customer purchase orders in ERP system and monitor the fulfillment cycle 
• Bridge communication between customer, sales team, and Ops to ensure constant customer care
• Work closely with finance to set up a procedure to record all disputes, monitor progress of charge backs and the end goal is to minimize all the additional fees and penalties occurred in Supply Chain
• Maintain order data flows from retailer to ERP to 3PL systems
• Creatively identify opportunities for technology to enable increased service levels and automation
• Manage the daily order fulfillment flow to resolve daily execution issues
• Ability to understand and troubleshoot order life cycle issues
• Other duties as assigned by the supervisor

Who are we looking for?

• Associate degree (A.A./A.S.) in Business Administration, Supply Chain, Accounting, or similar field of study.
• One or more (1+) years' experience processing/ handling orders – checking on orders statuses, emailing customers.
• Knows how to use MS Office Applications, tech savvy, outgoing and a team player.