What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Identify and report issues and opportunities for improvement related to processes and procedures.
• Develop and maintain documentation related to Billing processes, including reports, metrics, and improvement plans.
• Review and prepare invoices ensuring accuracy and completeness of billing data.
• Monitor outstanding invoices to ensure timely payment from clients.
• Work with internal and external clients via email to address billing inquiries, requests, and resolve issues satisfactorily.
• Participate in meetings as needed.
• Stay updated on industry standards and regulations related to US healthcare and customer service.
• Supporting and sustaining a positive work environment that fosters team performance through own work and behavior.
• Performing special tasks and assignments as needed.

Who are we looking for?

• Minimum of 1 year of experience in billing, with work experience specializing in U.S. health insurance or customer service being a plus.
• Experience in accounts receivable or accounts payable is a plus.
• Detail-oriented with a focus on continuous improvement and problem-solving.
• Proficiency in Microsoft Office (Word, Excel, Teams, Outlook).
• Ability to maintain confidentiality of sensitive information.
• Excellent English written and verbal communication skills
• Must be available to start as soon as possible.