You will provide the best service to our partner brands by performing these tasks:

• Review and prepare invoices in accordance with the client’s specific requirements, ensuring accuracy and completeness of billing data.
• Monitor and assist the collection manager on outstanding invoices to ensure timely payment from clients.
• Respond to client inquiries regarding billing and payment.
• Resolve billing issues, such as discrepancies or disputes, by communicating with clients and other stakeholders.
• Maintain accurate and complete billing records and reports.
• Assist with other customer account functions as needed (e.g., warranty, etc.).
• Collaborate with other departments and field technicians to ensure accurate and timely reporting and analysis.
• Provide excellent customer service to clients and other stakeholders.
• Answers and transfers phone calls, screening when necessary.
• Coordinates calendars and schedules meetings, and appointments for managers or supervisors.
• Performs other related duties as assigned including being on call.