What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Map, evaluate, and optimize processes across Operations, Quality, Sales, and administrative departments to improve coordination, efficiency, and cost effectiveness
• Establish a company-wide process framework that ensures consistency, accountability, and clear ownership
• Align process improvement initiatives with company goals and performance metrics
• Develop and implement KPI tracking systems with operational departments to identify insights and improvement opportunities
• Partner with Production, Supply Chain, Engineering, and Maintenance to identify bottlenecks, implement controls, and standardize operating procedures
• Support continuous improvement projects and help develop leaders and operators through structured facilitation
• Assess current SOPs with Quality and develop a roadmap for updated work instructions and compliance adoption
• Promote cross-functional problem solving between Quality and Operations to strengthen a culture of quality
• Collaborate with Sales and Customer Service to define KPIs, resolve data gaps, and improve CRM, forecasting, and order management efficiency
• Enable integration of sales forecasting with production planning to improve customer experience and fulfillment
• Lead company-wide process mapping and value stream documentation
• Work with teams to collect and analyze performance data, design KPI dashboards, and develop executive-level reporting
• Support ERP and software enhancement projects to ensure alignment between real-world processes and system capabilities
• Champion continuous improvement and collaboration across all levels of the company
• Facilitate workshops, problem-solving sessions, and cross-departmental meetings
• Train employees on new processes and support adoption through clear communication and follow-through

Who are we looking for?

• Bachelor’s degree in Business, Industrial Engineering, Operations Management, or a related field; Master’s degree is an advantage
• 5+ years of experience in business process improvement, operations, continuous improvement, or project management
• Experience in dietary supplements, nutraceuticals, food, pharmaceuticals, or other regulated manufacturing environments
• Experience leading cross-functional projects across Operations, Quality, Sales, Supply Chain, and Customer Service
• Strong experience in end-to-end process mapping, optimization, standardization, KPI design, and visibility frameworks
• Hands-on experience with ERP platforms such as NetSuite, Salesforce, HubSpot, Monday.com, PowerBI, Magento, Shopify
• Skilled in continuous improvement methodologies (Lean, Six Sigma, value stream analysis), root cause analysis, and corrective action planning
• Experience with data collection, performance reporting, KPI dashboards, and executive-level presentations
• Experience participating in ERP or software enhancement initiatives to align systems with processes
• Lean Six Sigma certification preferred (Green Belt or higher)
• Knowledge of cGMP and FDA compliance standards is strongly preferred
• Strong English communication skills, stakeholder management, problem-solving, and organizational skills
• Ability to work cross-functionally and manage multiple initiatives in a fast-paced environment