What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Manage the Onboarding Workflow: Oversee caregivers' progression through the onboarding stages, from application review to inclusion in the caregiver referral list.
• Record Maintenance: Maintain organized and accurate tracking of candidates' progress using a structured system.
• Reference Verification: Contact references to assess candidates' caregiving skills and professionalism.
• Communication Excellence: Interact with caregivers and references clearly and professionally through phone and email.
• Quality Assurance: Monitor and address any concerns or red flags that arise during the process.
• Support for Active Caregivers: Assist with communications and job assignments for caregivers already on the platform.

Who are we looking for?

• At least 1 to 2 years of experience in customer service, operations, or a similar role that involves managing workflows and communication.
• Familiarity with tools such as AirTable, Google Works.
• Strong organizational skills to manage multiple candidates and maintain detailed and accurate records.
• Excellent verbal and written communication abilities for interacting with caregivers and references professionally.
• The ability to analyze feedback and extract key insights effectively.