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Certified Citrix Expert

--iSupport Worldwide--

Join our team!

We are looking for a Certified Citrix Expert (CCE) to join our dynamic team. In this role, you will provide specialized technical support and engineering for Citrix solutions. Your expertise will be essential in diagnosing complex issues, implementing solutions, and optimizing Citrix environments for better performance, security, and reliability. You will have the opportunity to work in a collaborative, remote-first environment with a focus on growth and development. This position is ideal for someone with deep Citrix expertise looking for the next step in their career.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

Advanced Technical Support: Provide expert-level support for Citrix technologies, including Citrix Virtual Apps and Desktops, Citrix Gateway, and Citrix ADC (NetScaler). Troubleshoot and resolve high-level issues to ensure optimal performance.
Solution Implementation: Design, configure, and implement Citrix solutions to meet client needs while optimizing for both performance and security.
System Optimization: Continuously monitor Citrix environments, proactively identify areas for improvement, and implement solutions to enhance system performance, reliability, and scalability.
Cross-Functional Collaboration: Work closely with cross-functional teams to integrate Citrix technologies with other vendor solutions, creating cohesive IT ecosystems for our clients.
Documentation: Develop and maintain comprehensive documentation for Citrix deployments, configurations, troubleshooting processes, and best practices.
Training & Knowledge Sharing: Conduct internal training sessions to share knowledge on Citrix best practices, new features, and updates. Help ensure the team is up to date with the latest Citrix advancements.
System Health Monitoring: Regularly monitor system health and address potential issues before they impact service delivery, ensuring high availability and reliability.
Stay Current with Citrix: Keep up-to-date with Citrix updates, patches, and new features to ensure that our solutions remain cutting-edge and leverage the latest capabilities.

Who are we looking for?

Minimum 8-10 years of experience with Citrix technologies, including Citrix Virtual Apps and Desktops, Citrix Gateway, and Citrix ADC (NetScaler)
Bachelor's degree in Computer Science, Information Technology, or a related field
Expert knowledge in Citrix Virtual Apps and Desktops (XenApp, XenDesktop), Citrix ADC, and Citrix Workspace
Strong experience with Windows Server environments and related technologies
Excellent problem-solving skills, particularly in virtualization, networking, and Citrix environment optimization
Familiarity with scripting (e.g., PowerShell) to automate Citrix management tasks is a plus
Citrix Certified Expert – Virtualization (CCE-V) required; Citrix Certified Professional (CCP-V) or Citrix Certified Associate (CCA-V) certifications are beneficial.

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.

We are one of the leading modern offshoring companies in the Philippines.

Founded in 2006, iSupport Worldwide is a US-Owned BPO company that provides world-class and dedicated staffing, facilities, and managed operations for fast-growing companies and small to medium-sized businesses in any industry, vertical, and language.