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Client Management Associate

--iSupport Worldwide--

Join our team!

This pivotal member of the Executive Office team is responsible for ensuring engagement with all new clients of iSupport. His tasks will be focused on, but not limited to, making sure that all activities relevant to the new client onboarding process are complied with by the various department leaders and that the quality of session/s conducted by the resource person is performed to the highest standards possible. In addition, he will also provide support in report preparation, generation, and analysis as his secondary task.

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What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

  • New Client Onboarding
  • Provides support in ensuring the completion of iSupport’s New Client Onboarding Process 
  • Ensures the timely scheduling and facilitation of the New Client Onboarding 
  • Collates and monitors the compliance of the departments to the agreed collaterals and services 
  • Prepares Gannt Chart reflecting all activities that will take place during New Client Onboarding 
  • Takes Charge of the Day 1 Go Live ensuring the employees’ attendance and all work requirements are running smoothly 
  • Prepares and completes the New Client Onboarding Checklist 

iCare Management and Facilitation 

  • Prepares the iCARE deck 
  • Coordinates the schedule and sends the (template) deck to the leaders for their completion 
  • Facilitates the iCARE session 
  • Sends and retrieves CSAT survey from the new client every after iCARE session. 
  • Prepares and submits iCARE progress report every other month. 

Process Librarian 

  • Maintain the completion and updating of the process in the Process Library 
  • Provides support in documenting processes and creating process maps 

Reports Preparation 

  • Develops and produces executive reports 
  • Communicate key findings and provide data-driven recommendations. 


Who are we looking for?

  • Graduate of any 4-year course 
  • 3 years of experience in Client Management or Project Management 
  • Excellent oral and written communication skills 
  • Knowledgeable in data mining and analytics 
  • Proficient in various computer software programs; Excellent skills in Excel 
  • Competence in processes and policies documentation and mapping 
  • Strong presentation skills 
  • Has strong organizational and interpersonal skills 
  • Able to multitask 
  • Has strong problem-solving and project management skills 
  • Can work with minimal supervision.


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Company Perks ​

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Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.