What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Address client inquiries promptly and accurately, providing outstanding service.
• Help manage the account onboarding process while addressing any issues or questions.
• Collaborate with all Client's departments to provide ongoing support.
• Understand and be able to discuss the transaction processing involved with all money movements.
• Review and process documents that have been submitted.
• Learn and utilize all Client's software to enhance productivity and complete assigned tasks.
• Identify opportunities for operational improvement and suggest and process enhancements.
• Develop a deep understanding of various client account types (e.g., retail, institutional) and ensure that all clients receive personalized and comprehensive service tailored to their specific needs.

Who are we looking for?

• Minimum of 3-5 years of experience in client services handling client onboarding, issues, concerns and questions, financials and other inquiries.
• With background in basic Banking, Accounting and Finance.
• Bachelor’s Degree or equivalent (any discipline).
• Experience in providing client/customer service support.
• Excellent written and verbal communication skills in English.
• Proficient in MS Excel and other MS Office Applications.
• Proactive problem-solver with the ability to suggest process improvements.
• Excellent time management skills and the ability to handle multiple tasks simultaneously.
• A collaborative team player who enjoys working with others. 
• Attention to detail and a commitment to delivering excellence in client service.