Apply Now!

Client Services Director

--iSupport Worldwide--

Join our team!

We are seeking an experienced and dynamic Client Services Director to lead and oversee our client engagement strategies and relationships within our reputable offshoring company. The ideal candidate will possess a strong background in client services management, a deep understanding of offshoring operations, and a proven track record of driving exceptional customer satisfaction, business growth, sales, and account building.

Discover more

What is your mission?

As the Client Services Director, you will play a pivotal role in cultivating and strengthening our client partnerships, ensuring seamless service delivery, driving sales initiatives, and building lasting accounts. You will lead a team of client services professionals, collaborate cross-functionally, and drive initiatives that enhance our clients' overall experience while aligning with the company's strategic goals.

You will provide the best service to our partner brands by performing these tasks:

Client Relationship Management

Establish and nurture strong relationships with key clients, acting as a trusted advisor and strategic partner.
Understand clients' business objectives, challenges, and opportunities, and propose tailored solutions that align with their needs.
Proactively identify upsell and cross-sell opportunities to expand the scope of services provided.

Sales and Account Building

Drive sales efforts by identifying new business opportunities, presenting solutions, and negotiating contracts.
Develop and execute account management strategies to foster long-term partnerships and maximize client retention.
Collaborate with the sales team to align sales strategies with client needs and ensure a seamless transition from sales to service.

Team Leadership and Development

Lead and inspire a team of client services managers, fostering a culture of excellence, collaboration, and continuous improvement.
Provide coaching, mentorship, and professional development to team members, ensuring their growth and success.

Service Delivery Excellence

Ensure that client expectations are consistently met or exceeded by monitoring service performance and resolving any issues that arise.
Collaborate closely with operations teams to ensure seamless execution of services, quality assurance, and adherence to SLAs.

Strategic Planning

Develop and execute strategic client engagement plans, identifying opportunities to enhance value, optimize processes, and drive operational efficiency.
Collaborate with senior leadership to align client services strategies with the overall company goals.

Client Communication and Reporting

Act as the primary point of contact for escalated client inquiries, concerns, or feedback, ensuring prompt and effective resolution.
Provide regular status updates, performance reports, and insights to clients to demonstrate the value delivered by our services.

Market Insights and Innovation

Stay informed about industry trends, competition, and market dynamics, and proactively recommend strategies to stay ahead of the curve.
Identify and propose innovative solutions and offerings that add value to clients' operations and address evolving needs.

Who are we looking for?

Proven experience (8 years) in a senior client services role within an offshoring, outsourcing, or similar industry.
Demonstrated success in managing complex client relationships, driving client satisfaction, achieving revenue growth, and building accounts.
Strong understanding of offshoring operations, processes, and best practices.
Exceptional leadership and team management skills, with a track record of building and developing high-performing teams.
Excellent communication, negotiation, and interpersonal skills.
Strategic thinker with the ability to identify and capitalize on opportunities for business expansion.
Results-oriented mindset with a focus on achieving performance metrics, sales targets, and client-centric outcomes.
Proficiency in CRM systems and project management tools.

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.

We are one of the leading modern offshoring companies in the Philippines.

Founded in 2006, iSupport Worldwide is a US-Owned BPO company that provides world-class and dedicated staffing, facilities, and managed operations for fast-growing companies and small to medium-sized businesses in any industry, vertical, and language.