What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

 Client Management and Concierge Services:

• Serve as the company's main point of contact for small clients (clients with 1-5 HC) and medium clients (clients with 15 – 6 HC) that are considered not dormant.
• BCP for VIP, large clients (clients with 16 – up HC), and dormant accounts in the absence of the Account Executive. 
• Build and maintain strong and continuous partnerships with the clients through regular touch bases (MBR).
• Ensure customer satisfaction is reflected in the results of the CSAT survey sent to the clients. 
• Set calendar invites, copy furnished required departments, to set monthly meetings with the clients. 
• Prepare and provide minutes of the meeting and/or meeting action items.
• Collaborate with the company's departments to address the concerns of the clients. 
• Provide timely feedback to clients regarding the status of concerns raised. 
• Encode, monitor, and maintain pertinent information and data about the client in the company's database system.
• Conduct monthly touch bases with the offshore leaders to become aware of the performance, situation and/or needs of the offshore team.
• Partner with the offshore leaders and monitor the performance of the offshore team.
• Prepare reports and decks relevant to the client’s expectations. 
• Ensures retention of partnership between clients and the company. 
  
  

Business Acumen:

• Understand the client’s business ecosystem. 
• Able to identify possible issues/concerns based on the offshore team’s performance.
• Stay updated with the industry trends, market situations, and competitor activities that may affect the client’s business. 
• Provide guidance and offer solutions and recommendations to maintain or improve the business of the clients. 
  
  

B2B Sales:

• Identify operational opportunities that will drive the need to grow additional HC and/or LOBs in the company. 
• Proactively identify opportunities to upsell the company's services to clients based on their needs and goals. 
• Consistently pitch and follow up recommendations on client’s business growth at the company. 
• Escalate contract negotiations, renewals, and amendments to VP of Client Services. 
• Anticipate and plan how to properly handle the client’s objections in favor of the company. 
  
  

CSM Database Encoding:

• Encode and update small and medium account data in the CSM database. 
• Ensure completeness and accuracy of small and medium client’s data in the client database and/or Odoo. 
• Encode and update the status of action items that transpired every after BR (Business review) in the CSM database. 
• Report any issues and concerns in the use of the company's CSM database.
  

Who are we looking for?

• Graduate of any 4-year course.
• 3 years of experience as Client Services Manager
• 2 years of experience in end-to-end B2B Sales.
  
• Stakeholder and Client (including C-Suite) Management.
• Departmental coordination and collaboration.
• Business consultancy.
• Presentation skills.
• Exceptional client management skills 
• Excellent oral and written communication skills
• Advanced presentation skills 
• Has solid analytical and coordination skills, strong problem-solving and project management skills.
• Proficient in various computer software programs
• Able to multitask and can work with minimal supervision