What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Supervise and support a team of Customer Service Representatives
• Monitor individual and team KPIs, providing real-time coaching and feedback
• Handle escalated customer issues and resolve them promptly
• Ensure service standards and response times are consistently met
• Lead regular huddles, updates, and performance reviews
• Collaborate with cross-functional teams to improve service workflows
• Maintain accurate performance reports and recommend improvements
• Provide training, mentoring, and performance development
• Build a positive, engaged, and productive team environment

Who are we looking for?

• 1–2+ years of experience in a leadership/supervisory role in customer service
• Strong background in customer support (voice, chat, or email)
• Proven ability to coach, mentor, and motivate a team
• Skilled in de-escalation and conflict resolution
• Effective multitasking in high-volume environments
• Proficient in MS Office and customer service platforms (e.g., Zendesk, Freshdesk, Salesforce)
• High school graduate required; college degree preferred
• Excellent communication and interpersonal skills