What is your mission?

You will provide the best service to our partner brands by performing these tasks:

 Documentation Responsibilities

• Develop and manage templates for internal client documentation, including:

  • Ongoing management of large process documents, such as:

    • Resident admission packets and move-in binders (customized by state)

    • New hire packets (tailored to state requirements)

    • Manuals

• Ensure all documents are well-structured, visually appealing, and aligned with the client’s branding guidelines.

• Act as an information coordinator:

  • Collaborate with document/process owners to ensure new or updated documentation is non-redundant and consistent across departments and related policies (e.g., resident admission packets).

  • Track changes made to documentation, including the reasons for updates.

  • Streamline information to avoid unnecessary complexity.

Intranet Administration Responsibilities

• Assist with SharePoint administration by maintaining up-to-date documentation within the client’s Online Library (AOL) for each department.

• Upload new documents, edit existing content, and archive outdated materials as necessary.

• Manage metadata tagging, page/site editing, and SharePoint site permissions, including:

  • Maintaining and updating departmental pages on the AOL site.

  • Addressing user inquiries, issues, or feedback about the site.

  • Troubleshooting and resolving broken links, malfunctioning web parts, or other site issues.

  • Updating and managing site/library user permissions.

Who are we looking for?

• 1 year of experience as a Documentation Specialist.

• 1 year of experience in Documentation Management.

• Experience in editing documentation.

• Strong familiarity with SharePoint architecture, configuration, and administration.

• Excellent oral and written communication skills.

• Willingness to work in the day (Pacific Time) and night shift (MNL Time).