What is your mission?

You will provide the best service to our partner brands by performing these tasks:

Order Management

• Manage daily shipping prioritization of orders in coordination with the logistics team.
• Keep track of orders that may encounter issues such as failure to transmit and troubleshoot as necessary to ensure uninterrupted fulfillment flow.
• Keep track of daily order fulfillment to effectively manage possible 3PL or carrier issues and/or delays. 

Consumer Management 

• Manage day-to-day tasks on the processing of transactional requests from the consumer support team as it relates to the respective ecommerce channels. ▪ 
  • This includes but is not limited to:  
    • Cancellations
    • Refunds
    • Returns
    • Accuracy Reports
    • Damage Reports
    • Socials Escalation

Others

• Perform particular tasks and assignments as needed

Who are we looking for?

• At least 2 years experience in ecommerce with a consumer goods brand, e-commerce company, or e-commerce tool vendor under International BPO experience.
• Experience with Shopify International is required.
• Proficiency in managing and processing orders through the website.
• Ecommerce Direct-to-Consumer (DTC) experience, specifically with Shopify.
• Familiarity with digital platforms, including TikTok Marketplace and Amazon Marketplace.
• Experience with 3rd-party marketplaces (3P Marketplaces) is preferred.
• Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in-person, and over the phone.
• Adept with using digital/ecommerce systems and platforms. Fluent with various other web content management systems to up-load and manage content on an on-going basis across ecommerce channels.
• Demonstrated results managing multiple digital projects of various complexity on schedule and on budget.
• Strong communication skills; able to create business requirement documents and marketing requirements documents.
• Knowledgeable about consumer preferences, particularly as these relate to ecommerce.
• Demonstrate a strong work ethic that includes neatness and punctuality. 
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.