What is your mission?

You will provide the best service to our partner brands by performing these tasks:

 Shipping Coordination & Oversight

• Coordinate with transportation providers to ensure timely and proper movement of shipments.
• Prepare shipping documents, track shipments, and ensure compliance with all relevant regulations.
• Manage domestic shipping operations (95%), including FTL, LTL, and small package (UPS) shipping, focusing on eCommerce platforms like Amazon FBA, Amazon FBM, Walmart WFS, and Zoomget B2B.
• Oversee the setup and ongoing operations for new drop-ship partners to ensure they meet Zoomget shipping requirements.
• Monitor and ensure adherence to all marketplace channel shipping requirements.
• Handle special shipping arrangements and troubleshoot any shipping errors as needed.

Carrier Management

• Develop and maintain strong relationships with domestic freight carriers, including UPS, small package carriers, and LTL/FTL providers.
• Ensure third-party logistics (3PL) providers and internal warehouses consistently deliver top-level service, adhering to service-level agreements (SLAs) and shipping timelines.
• Address carrier errors, shipping delays, and performance issues, escalating to leadership when necessary.
• Analyze shipping needs and expand the carrier base to ensure redundancy, efficiency, and cost reduction.

 Data Analysis & Strategic Recommendations

• Analyze data to evaluate shipping costs, identify opportunities, and provide actionable recommendations to senior leadership.
• Continuously identify areas for operational improvements and drive positive changes in shipping and logistics.
• Utilize advanced Excel and other analytical tools to assess shipping costs, efficiency, and carrier performance.
• Proactively track and report key metrics related to shipping performance, escalating issues when necessary.

eCommerce Marketplace Expertise

• Maintain a strong understanding of shipping and logistics for eCommerce marketplaces, including Amazon FBA/FBM and Walmart WFS/Seller Fulfilled.
• Monitor Amazon shipment performance, address issues with ASC, and resolve problems with minimal oversight.
• Stay updated on changes to Amazon and Walmart shipping rules, carrier programs, and marketplace opportunities to ensure compliance and capitalize on new options.
• Use ASC tools to track performance, identify issues, and uncover opportunities for improvement.

Operational Efficiency & Continuous Learning

• Design and implement strategies to continually manage and reduce transportation costs while maintaining service quality.
• Ensure operational excellence by monitoring and auditing 3PL and warehouse operations to meet SLA requirements.
• Stay informed on logistics and transportation industry trends, including price increases, new carrier programs, and marketplace updates, to minimize disruptions and identify opportunities.
• Research and apply new tools, systems, and programs to enhance efficiency and compliance in logistics operations.
• Perform other duties and projects as assigned.

Who are we looking for?

• Minimum of 3 to 5 years direct experience in transportation and logistics, with a strong focus on domestic U.S. shipping, particularly small package, LTL, and FTL.
• Expertise in Amazon FBA/FBM and Walmart WFS/Seller Fulfilled shipping processes.
• Strong knowledge of transportation and logistics practices, including 3PL management and carrier relationships.
• Familiarity with ASC (Amazon Shipping Console) for tracking performance and addressing issues is a plus.
• Proven ability to manage costs, optimize shipping operations, and ensure compliance with shipping regulations.
• Advanced analytical skills, including proficiency in Excel and other reporting tools, with the ability to evaluate data and present actionable insights.
• Excellent written and verbal communication skills.