You will provide the best service to our partner brands by performing these tasks:

New Client's Transition Management

• Pilot transition activities such as leadership onboarding, customized training & QA interventions, and process engineering aligned with the identified needs and expectations of the client.  
• Monitor the implementation of activities identified in the transition of the new account. 
• Evaluate the effectiveness of the interventions facilitated. 
• Create dashboards, OPS & QA tools, and databases to ensure standardization of processes, if needed 
• Facilitate training and coaching, if needed 
• Prepare and present reports and updates to new client.

Client Management

• Establish a strong relationship with the client to ensure the smooth delivery of services. 
• Partner with Sales and CS to work with the client in aligning the expectations in terms of processes, quality, and competency standards. 
• Prepare relevant reports and data. 
• Provide timely updates.  
• Present the updates of the projects to the clients. 
• Recommend targeted interventions based on the needs of the account and the workforce.     

Hyper-Care Transformation Support 

• Provide overall OD and QA support to problematic existing accounts. 
• Conduct deep-dive analysis to understand the root cause of the concern. 
• Facilitate data mining, data analysis, and data storytelling.  
• Recommend effective interventions to address concerns. 
• Partner with clients in planning and implementation of transformational activities; including but not limited to training, OD, and QA 
• Monitor the implementation of the identified transformational interventions.
• Evaluate the effectiveness of the facilitated activities.