What is your mission?

You will provide the best service to our partner brands by performing these tasks:

Data Analytics

• Solve Clients’ reporting challenges.
• Provide Clients with real-time, customized, centralized and automated performance dashboards. 
• Draw in-depth & valuable insights from data, and leverage on them in solving operations challenges and/or in leveling up the offshore team’s performance.

Comprehensive Problem-Solving

• Conduct root-cause analysis; Facilitate data mining, data analysis and data storytelling.
• Communicate RCA with solutions to Clients in a highly engaging and data-driven presentation.
• Provide effective consulting service to Clients.
• Recommend effective interventions to bridge gaps in operations and/or further level-up the offshore team’s performance. 
• Partner with clients in planning and implementing OD or CI transformational activities.
• Monitor the implementation of targeted OD or CI transformational interventions.
• Evaluate the effectivity of the piloted/spearheaded OD or CI initiatives. 

Continuous Improvement

• Document bespoke practices
• Revise, Overhaul and/or Re-Engineer existing policies, processes, etc. 
• Enhance existing operational cadences.
• Establish quality & compliance tollgates and/or micro-processes to reinforce transformational changes.
• Continuously identify opportunities in operations to achieve operational excellence.    
• Create dashboards, QA tools, and databases to ensure standardization of processes, if needed.
• Facilitate training and coaching, if needed.

Client Engagement

• Establish strong relationship with clients.
• Partner with Sales and CS to work with clients in aligning expectations in terms of standards and success measures. 
• Prepare and present valuable data-driven reports to Clients; Provide timely updates. 
• Recommend targeted interventions based on the needs of the account.    

Continuous Improvement

• Proactively identify operational opportunities in order to pitch for solutions.  
• Co-pilot together with the G-LOC’s Director billable CI Initiatives.

Who are we looking for?

• Graduate of any 4-year course.
• 5 years of combined experience in Operations Management, QA + Process Improvement, preferably in a BPO set-up.
• Certified Six Sigma Green Belt Professional certification is a must.
• Excellent oral and written communication skills.
• Advance presentation skills. 
• Has strong data analytical skills. 
• Proficient in various computer software programs.
• Superb skills in Excel is a must.
• Working knowledge in PowerBI – ADVANTAGEOUS.
• Can build database and CI tools. 
• Can create processes and policies.
• Able to multitask.
• Has strong problem-solving and project management skills.
• Can work with minimal supervision.