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Global IT Helpdesk Specialist

--iSupport Worldwide--

Join our team!

Be a part of our fast-growing team and unchain all the possibilities!


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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Provide first level user support and problem resolution for issues of software, hardware, network communications, and infrastructure.
  • Apply internal escalation procedures to ensure end-user satisfaction.
  • Perform management of help desk requests and administration of the help desk database.
  • Maintain and Manage Asset Repository and Inventory.
  • Create and maintain reporting systems and performance measurement systems.
  • Installs hardware and software as required.
  • Performs logistical support for all Onboarding and Offboarded users and locations.
  • Devises and implements preventative maintenance programs and keeps performance and maintenance records on equipment.
  • Assists in network and telecommunications administration.
  • Administer the software license management process.
  • Creating and updating the existing Knowledge Based Documents and Articles.
  • Create FAQs and maintain various IS databases.
  • Research and maintain their knowledge of new and emerging technologies, tools, and methods applicable to the position.
  • This is an onsite position. 
  • Other duties and projects as assigned. 


Who are we looking for?

  • Minimum of 3 years of directly related experience in this field.
  • Preferably 3-5 years' experience specializing in IT/Computer - Network/System/Database Admin or equivalent.
  • Bachelor's/College Degree, in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent preferred.
  • Familiar with client-server environments.
  • Requires fluency in English with excellent verbal and written skills.
  • Knowledge in Office 365, win10, win 11.
  • Networking essentials, including TCP/IP and data center operations.
  • Troubleshooting background; familiarity with PC, printer, and/or network maintenance.
  • The ability to learn new skills and apply them quickly.
  • Basic computer systems competence, both hardware and software.
  • Experienced in supporting computer users via telephone.
  • CompTIA "A+" Certification preferred.
  • Customer-oriented and keen on details.
  • Root-cause problem-solving orientation.
  • Requires the ability to effectively deal with ambiguity and creatively develop processes to aid efficiency and effectiveness.
  • Must have initiative, be resourceful, able to work independently without a lot of guidance.
  • Must be able to effectively prioritize, manage time and projects, and multi-task in a fast-paced, growing company environment.
  • Must be able to effectively collaborate with all levels of management and staff in a diverse, global environment. 
  • Amenable to shifting schedule
  • Thrive under our core AMMEX values.
  • Within the proximity of Metro Manila (Cavite, Batangas, Bulacan, Rizal, etc.)


Company Perks ​

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Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.