What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Conduct training needs assessments to identify organizational knowledge and skill gaps
• Design and develop instructional materials, including facilitator guides, participant workbooks, e‑learning modules, job aids, assessments, and instructional videos
• Apply adult learning theories and instructional design methodologies such as ADDIE and SAM to create effective, learner‑focused programs
• Ensure learning content is clear, consistent, compliant, and aligned with brand standards
• Partner with subject matter experts to convert complex content such as financial products, compliance, and client service skills into accessible training materials
• Collaborate with trainers, managers, and Human Resources or Learning and Development teams to align learning initiatives with business goals
• Develop and manage digital learning content using authoring tools and publish materials in a Learning Management System
• Recommend and implement modern learning approaches including microlearning, video, simulations, and gamification
• Create assessments, surveys, and feedback tools to measure learning effectiveness
• Track learner participation, analyze performance data, and recommend improvements to demonstrate return on investment

Who are we looking for?

• Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field, or equivalent professional experience
• 10+ years of hands‑on experience in instructional design, curriculum development, or Learning and Development
• Proven experience designing training programs, e‑learning modules, and instructional video content
• Direct client‑facing experience gathering requirements and translating them into video‑based and digital learning solutions
• Proficiency in e‑learning authoring tools including Articulate Storyline, Captivate, Rise, Camtasia, or similar platforms
• Hands‑on experience managing content within a Learning Management System, including publishing and tracking learner data
• Demonstrated ability to design multi‑format learning solutions across in‑person, virtual, e‑learning, and blended programs
• Practical experience using AI solutions to support learning content development and instructional design
• Proven project management capability managing multiple priorities while delivering on time and within scope
• Excellent English communication skills, both written and verbal
• Strong collaboration skills when partnering with subject matter experts, business leaders, and Learning and Development teams
• Advanced writing, communication, and visual design skills to transform complex topics into learner‑friendly content