What is your mission?

You will provide the best service to our partner brands by performing these tasks:

New Hire IT Coordination

• Act as the primary IT liaison between HR, store managers, and IT for onboarding new employees.
• Manage account setup for MFA, Windows logins, emails, and store-specific systems.
• Proactively follow up with managers to gather missing details and schedule onboarding sessions.

Onboarding & IT Support

• Set up new hire accounts in various IT systems using internal tools and portals.
• Conduct remote onboarding sessions via chat or phone to guide employees through:
  • Multi-Factor Authentication (MFA) setup
  • Windows login & email access
  • Company intranet & support tools
  • PBX/Phone system setup
  • Other IT-related inquiries—leveraging IT support via Slack for complex issues.
• Provide exceptional user experience, ensuring new hires feel supported and confident with their IT access.

Process Improvement & IT Integration

• Refine IT onboarding workflows for efficiency and consistency.
• Document common challenges and collaborate with IT teams to enhance onboarding efficiency.
• Utilize Remote Monitoring & Management (RMM) and IT ticketing systems to track and resolve requests.
• Participate in team meetings & Slack discussions to align with IT initiatives.

Who are we looking for?

• Proficiency in Windows operating systems, email platforms, and multi-factor authentication (MFA) solutions.
• Experience in IT Helpdesk tasks, including MFA setup, Windows login assistance, phone configuration, and other IT-related setups.
• Familiarity with remote management and monitoring (RMM) tools and IT ticketing systems (preferred).
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong interpersonal skills, capable of building rapport with new hires and managers.
• Outgoing and enthusiastic personality, enjoys assisting new team members with IT system access.
• Ability to manage multiple onboarding tasks efficiently and ensure timely completion.
• Proactive in following up with managers to gather necessary information and resolve any delays.
• Strong problem-solving skills with a customer-centric approach.
• Passionate about delivering a seamless and positive onboarding experience.
• Patient, empathetic, and committed to resolving issues while ensuring user satisfaction.