You will provide the best service to our partner brands by performing these tasks:

• Provide the first point of contact for all operational aspects of the design team.
• Oversee day-to-day service performance, managing people and workflow, escalations, effective delegation, and driving strategy in action to improve the internal and external customer experience.
• Continuously explore new ways of working to improve the processes hosted by the Design Team.
• Innovating new approaches to design problems and creating frameworks or optimization initiatives for common speedbumps
• Establish and own the Key Performance Indicators (KPIs) focused on the operations of the design team.
• Maintain organizational standards of satisfaction and oversee the quality of product renders/artworks within the Production Design Team, delivering against established business goals and objectives.
• Develop an evaluation method to assess program quality, and strengths and identify areas for improvement within the scope of production design.
• Assess and evaluate artwork release risks or operational inefficiencies for management and stakeholders, and lead process improvement initiatives to address the root causes.
• Work closely with the Visual Communication Team, product manager, art directors, and cross functional teams to organize activities, and develop scope, deliverables, required resources, work plan, and timing for each program offer.
• Produce accurate and timely reporting of artwork requests' progress throughout their life cycle.
• Perform special tasks and assignments as needed.