What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Make 140-200 calls daily to dental offices across the nation, engaging with office managers and dentists to inquire about unused equipment for sale.
• Secure 12 qualified leads per month by identifying equipment sales opportunities through effective questioning and relationship building.
• Send 100 emails per week to potential clients to follow up on calls and nurture leads.
• Accurately document each interaction in the CRM system, ensuring that all relevant details and follow-up actions are recorded.
• Overcome objections from gatekeepers and decision-makers, using tact and persistence to engage in meaningful conversations.
• Sort through CRM data to identify potential equipment purchase opportunities.
• Provide courteous and professional service to both internal and external customers, ensuring a positive experience at every touchpoint.
• Ensure that daily call targets are met without compromising the quality of the conversations and lead qualification.
• Maintain a professional and reputable image of the company in all interactions.
• Maintain a consistent positive attitude, handling rejection gracefully and continuing to meet performance targets.
• Perform additional duties as assigned by the Procurement Manager.
  

Who are we looking for?

• At least 2-3 years of experience in customer service or outbound calling, with a proven track record of handling volume calls and email outreach.
• Ability to make 140-200 outbound calls daily and send 100 emails per week.
• Excellent verbal and written communication skills, with the ability to establish rapport quickly and engage in productive conversations.
• Experience using Customer Relationship Management (CRM) software to track and manage leads.
• A consistently positive and motivated attitude, with the ability to stay focused on goals and overcome setbacks.
• Proficiency in using basic computer software, including familiarity with Windows operating systems.
• Strong attention to detail and the ability to document information accurately.
• High school diploma or equivalent.