What is your mission?

You will provide the best service to our partner brands by performing these tasks:

• Develop and implement quarterly and annual L&D strategies aligned with business goals
• Partner with clients to conduct Training Needs Analysis and design customized solutions
• Recommend holistic approaches such as coaching, mentoring, and skills development
• Lead, coach, and mentor a team of trainers to ensure quality and effectiveness
• Oversee end-to-end design, delivery, and evaluation of training programs
• Maintain strong client relationships to drive repeat business and billable services
• Monitor KPIs, analyze ROI, and present reports to senior management and clients
• Manage budgets, resources, and standardized L&D processes efficiently
• Ensure compliance with company, client, and industry best practices

Who are we looking for?

• Bachelor’s degree in Human Resources, Psychology, Education, Business, or related field
• Minimum 5 years of Learning & Development experience, including 3 years in leadership
• Proven client-facing experience in designing and delivering customized training solutions
• Experience in BPO or fast-paced, client-driven environments is a strong advantage
• Strong expertise in strategic planning, project management, and execution
• Excellent communication, facilitation, and presentation skills
• Proficiency in Microsoft Office Suite; familiarity with design tools (Canva, Photoshop, etc.)
• Strong analytical and problem-solving skills, with focus on measurable outcomes